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Proactive Network ServicesTeamwork and Technology - the keys to great client support
Click here for a bird's eye view of the process PolarStar Announces New Service Request Management SystemBy Tim Tragesser, Business Development Manager A NEW Co-Managed Help Desk for PolarStar Clients
With the new service, your employees can now access a simple web-interfaced program for submitting help requests to your IT department, and they can track the progress of their requests online. As part of the service, your IT team has a fully-integrated platform for accepting requests, triaging them, assigning resources, and resolving service issues. And you’re directly linked to the PolarStar team of experts if you need us. You have total control over what issues get assigned to PolarStar and what you’ll handle in-house. Great Client Support Comes from Great PeopleLearn more about account managers Gary Points and Dan Phillips
The hands-on work that Polar’s account managers do is very much an integrated part of our client management team. Their strategic objective is to make sure each client’s network infrastructure is in line with the strategic objectives of their business. That’s a tall order, and here’s how they do it. Latest News
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In This Issue of the
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“What happens
next?” is a common question asked by our PolarStar clients when they contact
our technical support team with a request for help. There’s a lot of work
going on “behind the scenes” in order to quickly and most efficiently
address support issues. Even after the job is completed there is a flurry of activity
occurring to make sure troubles were fully resolved and our client records are updated.
We’ve found a better
way to help our PolarStar clients manage their service issues. PolarStar is
now offering a new help desk service to better help you organize your workload and
handling of trouble tickets.
What’s the secret to how Polar Systems meets or exceeds
the high service expectations of our clients? First and foremost, it’s
about our people. “We invest a significant effort in looking for and
hiring the right people for our account manager positions,” says Tim Tragesser,
Business Development Manager. “We know that in order to best serve our PolarStar
clients, our account managers need to have invested a significant portion of their
careers in the technical field, but they also need to have solid business management
experience, too.”
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Some Benefits of an On-line Help Desk:
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Meet Our New Client:
We'd like to welcome our newest PolarStar client, Clackamas River Water (CRW). CRW is a domestic water supply district that serves customers in Clackamas County. CRW was created in July 1995 following consolidation of Clackamas Water District and Clairmont Water District. You can find out more about Clackamas River Water at www.crwater.com.
